Shipping policy
Thank you for shopping with Meyenova.
Every Meyenova product is made to order, meaning your item is created especially for you after your purchase is placed. Because of this, processing and shipping times may vary.
Order Processing
- Orders are typically processed within 2–7 business days before shipment.
- During holidays, sales, or periods of high demand, processing times may be longer.
- Orders cannot be modified or cancelled once production has begun.
Shipping Times
Estimated delivery times after your order has shipped are:
- United States: 3–8 business days
- Canada: 5–12 business days
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- Australia & New Zealand: 5–12 business days
- International Orders: 7–21 business days
Please note that these are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delays
While we work hard to ensure timely delivery, Meyenova is not responsible for delays caused by shipping carriers, customs processing, severe weather, natural disasters, strikes, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Meyenova is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Damaged Packages
If your order arrives damaged or if you believe your package has been lost, please contact us within 7 days of the expected delivery date. Include your order number and, if applicable, clear photos of the damaged item so we can review your claim and provide an appropriate resolution.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us using the contact information provided on our website.